Booking Conditions of Laos Group Tours
Please take the time to read and understand the conditions of booking set out below prior to booking a trip. We strongly recommend that you also read the Trip Notes relating to your trip prior to booking to ensure that you understand the itinerary and style of the trip you are undertaking.
Dates, itineraries and prices are valid from 01 January 2019 until 31 December 2019. Beyond 31 December 2019 dates, itineraries and prices are indicative only.
2. Deposit requirement
You are required to pay a non-refundable deposit of 30 % for your booking to be confirmed (please note that special deposit requirements apply for some trips). If your booking is made within 60 days of the departure date then the full amount is payable at the time of booking.
3. Acceptance of booking and final payments
Acceptance of your booking will be confirmed by us in writing. Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of the trip price is due 60 days before the departure date. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled. In addition to the trip price you may also be required to pay a kitty as specified for the trip you are taking.
1. Package Tours:
- Free cancellation made 45 days before departure date.
- 30% Cancellation fee applied for any cancellation/amendment made 30 days before departure date.
- Full payment will be charged if cancellation/amendment made within 30 days prior departure date.
2. Full Day Tours.
- Free Cancellation made 3 day before departure date
- Full payment will be charged if cancellation/amendment made within 3 days prior departure date.
CANCELLATION POLICY IN CASE OF FORCE MAJEURE
Laos Group Tours (LaosGroupTours.la) commits to provide you a simple and efficient refund policy which is applied as follows
1. The bad weather condition
2. The order of local authority
3. Emergency situations
Laos Group Tours (LaosGroupTours.la) has the right to cancel the tour immediately and we will refund you in case of:
- Direct booking through Laos Group Tour (LaosGroupTour.la) we will process the refund in cash immediately when visiting our office 18 Gia Ngu street, Hoan Kiem dist, Hanoi.
- Booking through Laos Group Tours authorized Travel Agents or Hotels, refund will be settled where you book the trip.
- Cancellation refund is only valid for the services organized by Vietnammustsee.com, BestOfIndochinatravel.com, ViatorTravel.asia, LaosGroupTours.la Other services organized by you are NOT refundable.